Policies
The goal at Outspoken Counseling and Consulting LLC is to provide an effective learning experience for all participants. If you have a problem with registration-related difficulties, course content, promotional or educational materials, workshop site, facilities, technological resources, or any other course-related issues, you are expected to discuss them directly with the training team as soon as possible. All grievances of this nature are addressed by having conversations aimed at achieving a fair and balanced outcome for all involved.
All grievances can be sent to Training@outspokenservices.com with “Grievance” in the subject line. A confirmation email will be provided within 24 hours of receipt of the email. Refer to the below information regarding Outspoken Counseling and Consulting LLC grievance procedures.
If you need ADA accommodations, you must discuss your specific needs with Carmen Jimenez-Pride at Training@Outspoenservices.com or 762-224-9109 before registration.
Carmen Jimenez, LCSW ~ Director of Education Services: Carmen@outspokenllc.com 762-224-9109
Natalie Pride, LCSW ~ Social Work Consultant: Natalie@outspokenservices.com 762-224-9109
We get it life happens. If you need to cancel your registration, please email us at Training@outspokenservices.com as soon as possible.
Important Notes:
A $25 administrative fee is non-refundable for all cancellations, no matter when they’re made.
No refunds will be issued if training materials have already been shipped to you.
Refund & Credit Policy:
60+ days before the training:
You’re eligible for a refund of your payment minus the $25 admin fee.
Less than 4 weeks (but more than 2 weeks) before the training:
No refund will be issued, but you’ll receive a 50% credit that can be applied to another training within 18 months.
Less than 2 weeks before the training:
Refunds are not available. We’ve already reserved your spot and finalized the logistics.
No-show:
If you don’t attend and don’t notify us, no refund or credit will be provided.
If We Cancel:
If Outspoken Counseling and Consulting LLC cancels a training for any reason, you’ll receive a full refund, including the $25 admin fee—or you can choose to transfer your registration to another training date instead.
In the rare event of a natural disaster or similar emergency that forces cancellation, our liability is limited to the registration fee only. We won’t be responsible for additional costs (like travel or lodging).
Certificate of completion will be emailed to all participants between 7 to 14 days after the training. If you do not receive your certificate, please contact us by email at Training@outspokenservices.com. We will follow the below policy regarding certificates of completion. Replacement certificates are $25
Email Training@outspokenservices.com with “certificate” in the subject line
Assure your registration name is listed in the email
Assure your training title and trainer is listed
Once the email is received, a certificate of attendance or invoice for replacement will be emailed within 48 hours.
If you have any issues with our continuing education program, you are welcome to contact us by email at Training@Outspokenservices.com